Terms of service

1. Introduction

Welcome to PDAPlaza Store (“we,” “us,” or “our”). By placing an order through our website, you agree to these Terms & Conditions and our associated policies.

2. Orders & Pricing

  • 2.1 Order Acceptance
    All orders are subject to our approval. We may cancel or refuse an order for any reason.

  • 2.2 Pricing
    Prices are in Canadian dollars (CAD) and they may change without notice.

  • 2.3 Taxes & Duties
    Orders may incur duties or taxes payable by the customer during customs process.

3. Shipping

  • 3.1 Delivery Times
    Any shipping timelines provided are estimates. We are not responsible for delays caused by third parties (e.g., courier services or customs).

  • 3.2 Lost or Damaged Shipments
    If a package arrives visibly damaged, refuse delivery and notify us immediately. Once an item has been shipped, we are not liable for loss or theft.

  • 3.3 Delivery Locations
    We reserve the right to ship the item to the client’s local nearest post office or hold location for security reasons.

4. Cancellations & Returns

  1. Order Cancellations

    • You can cancel any order before it has shipped for a full refund. If you’ve already been charged, your refund will be processed within 10–15 business days after we receive your cancellation request.

    • For delivered items, please see our return policy below.

  2. Change of Mind Returns

    • You may return your item within 7 days of delivery, provided it is sealed, unopened, and in original condition.

    • Return shipping costs are the buyer’s responsibility.

  3. Used or Opened Items

    • Items returned within 7 days that are used or not in original condition (unsealed) are subject to a minimum 20% restocking fee. Further restocking fees may be applied after inspection.

  4. Final Sale Items

    • All accessories, wearables, and open box devices are final sale and cannot be returned or refunded.

5. Warranty

  1. Warranty Coverage

    • Each device includes a 30-day domestic warranty from the delivery date, covering manufacturer defects only.

    • If your device is found defective within 30 days, it will be repaired—no refunds are issued under warranty claims.

    • The buyer is solely responsible for all shipping costs.

  2. Exclusions

    • Liquid, accidental, misuse, or physical damage is not covered by any warranty.

  3. After 30 Days

    • All warranty inquiries must be directed to the manufacturer, subject to their policies.

  4. Warranty Add-ons

    • Extended warranty or additional coverage plans are non-refundable.

6. Price Adjustments for Price Drops

  • If the price of an item drops within 7 days of your order date, we will refund the difference.

  • If the price drop occurs after 7 days, we will still honor the adjustment; however, the shipping timeframe will reset starting from the date of the price drop.

  • This policy only applies if the order has not yet shipped.

7. Network Compatibility

We are not responsible for any loss of network functionality or device incompatibility that may arise due to changes made by Canadian carriers or government regulations more than 30 days after the order has been received. This includes, but is not limited to, limited VoLTE support or the discontinuation of legacy networks such as 3G.

We strongly recommend that customers verify compatibility with their mobile carrier and stay informed about any upcoming regulatory changes prior to purchase to avoid any unexpected issues.

8. Privacy

We collect only the information necessary to process orders. For details on how we store and use your data, please review our Privacy Policy.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

For questions about our Terms & Conditions, please email info@pdaplaza.com.