Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

You can pay with your credit card via PayPal at checkout. You don’t need a PayPal account to complete the payment—simply select the "Pay as Guest" option in the PayPal popup and enter your payment details as usual.

The shipping timeframe for each product is displayed under the product title on its product page. Usually, it would show one of the following:

  • In Stock: Items will usually ship within 24 hours.
  • Ships within 5-10 business days after purchase: This indicates the expected shipping period for the item.
  • Ships within 15-25 business days after purchase: This applies to items on special deals or preorder.

For further inquiries, please contact us.

All devices include a 30-day domestic warranty, starting from the date of delivery. This warranty covers manufacturer defects only. If your device is found to be defective, within this period, we will provide a repair or replacement—refunds are not issued under warranty claims.

  • After 30 days, all warranty inquiries must be directed to the manufacturer and will be subject to their policies.
  • Please note: Damage caused by liquids, accidents, misuse, or physical impact is not covered under any warranty.

Additionally, you have the option to purchase a 1-year extended warranty from us for added peace of mind.

You can cancel any order before shipping and receive a full refund. For delivered items, please refer to the following sections below.

To cancel your order, please contact us.

You can return your item within 7 days from the date of delivery, provided it is in new condition with all original packaging and documentation included.

For full details, please refer to our Terms of Service Section 4.

Yes, our phones are unlocked and designed to work in most countries worldwide. However, we recommend checking the phone's supported network bands in the specifications section to ensure compatibility with carriers in your specific location.

We ship from Montreal, Canada, but our stock is sourced from warehouses worldwide to ensure a wide selection of products and availability.